I think that you will find that the 7.6.03 mid-tier and ITSM consoles are designed for each other, and that the 7.6.04 mid-tier and ITSM console are designed for each other, and that they do not mix and match very well.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Friday, February 10, 2012 3:55 AM To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Yes, it is ITSM 7.6.03 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: 09 February 2012 17:50 To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Are you running ITSM 7.6.03 in a 7.6.04 mid-tier, or something? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Thanks for the response. Just one point I should have made clearer. The horizontal scroll bar does not show within the table field. It is on the console just below the place where the navigation bar on the left hand side ends. The vertical scroll bar is just to the right of the table field (again, not the scroll bar in the table field). It almost looks as if there is a frame around/within the console which resizes but just little bit smaller than what is required for all elements to fit in. I have attached a screenshot (see if it gets through). Thanks for your help Jiri Pospisil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: 09 February 2012 16:53 To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Mid-tier 7.6.04.01 with the same version of the Incident Console: I think part of the vertical behavior is that the Details and Tasks panel at the bottom has a fixed minimum and initial height. It takes up the same space on a 27" iMac showing 80 rows of Incidents that it does on an old 17" LCD on a PC that shows only 29 rows of Incidents. And yes, I doubled the Size of Chunk to 100, and even made the columns for Assigned Group and Owner Group Visible, so my form and views are all overlaid. I've never seen a horizontal scroll bar appear inside the z2TH Incidents table field - it just scrunches the column widths or hides them off-screen to the right - indicating a fixed width (Preferences - Reset brings them all back to a compromise "best-fit" for your screen). Do you only see this in a particular browser? I must admit that 99% of the time I am in some variant of IE on Windows or Safari on Macs. I've given up on all of the version changes for Firefox. Are you on a resolution lower than 1,125 x 595, which I see is the actual size of the HPD:Incident Management Console Default User View Panel Holder (z2PLH_Main)? I would have to assume that it is the minimum resolution that will work properly before you get scroll bars in the web browser window itself. It probably DID work differently in 7.6.03. IMHO, 7.6.03 was an odd cousin to 7.6.04, not a stepping stone; so many things in 7.6.03 that were very stable and worked great (after not working in 7.6.00) were broken (or broken again) in 7.6.04.00/01. Part of that was because so many fundamental changes were introduced, especially overlays, but it's almost like they were developed in parallel instead of sequentially. I no longer assume that anything that worked in 7.6.03 (which I liked) will work the same (or at all) in 7.6.04.x. At this point I am just happy to have 7.6.04.01 limping along in production with enough patches to keep it mostly stable. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. 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