I just converted my Service call from one that was using WebService plugin to call its own MidTier to one that just did an internal call because in this particular test, I’m wanting to test the App server, not the MidTier server…I can devise a plugin that will test the plugin server is functional though, without invoking the MidTier.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Thursday, February 09, 2012 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** You will want to run some kind of check to ensure the plugin server is working. We do a midtier transaction to login with a service account that has the home page set to the Overview console. Because the overview console leverages the plugin server (at least in v 7.6.04) we do a screen text scrape of the header content section of the overview console to ensure it loaded. This tells us 4 things: 1 – Remedy ARS is up, 2 – Midtier is up, 3 – AD Authentication is functioning, 4 – Plugin Server is running. We chose to do this specific test after various issues with the plugin server which would occur despite the fact that ARS was up and running fine. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, February 09, 2012 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** Very interested in answers! Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 <http://www.sm2baleares.es/> SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> <http://twitter.com/#!/SM2Baleares> <http://www.linkedin.com/company/sm2-baleares> La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 9, 2012 at 23:11, LJ LongWing <lj.longw...@gmail.com> wrote: ** Listers, As we have discussed several times in the past a simple ‘port check’ isn’t sufficient to tell you that your server is ‘alive’. I’m looking for assistance with ‘what do you check’ when you are checking to see if your remedy server is alive and healthy. I’m not looking to check the MidTier in this effort…just the Remedy server itself. So far I have my script performing the following actions - Login - Search User Form - Execute Service The first of course ensures that the server is processing logins The second asks the remedy server to connect to the DB and return results The third ‘exercises’ it just a bit, asking it to do some things that one of our services does, and return a result These are of course just a small sampling of things I can have my script do…I was looking to the list to see if you have any ‘oh yea, that’s a good check’ type of things that you typically do when embarking on this type of effort. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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