David,
You can modify the fields Entry Mode as Optional but set the Label Font as
Required..
That way they visibly notice that it’s a required field.. If left empty, you
can create active links that set a display only field on the form with a
message that Required fields are not filled in, and set a flag internally to
not submit. If all required fields are filled, clear that flag, and use a
perform-action-apply to submit..
Disable the yellow submit button for this to work and create a custom submit
/ modify button..
Joe
-----Original Message-----
From: David Durling
Sent: Monday, March 12, 2012 5:28 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Avoiding pop-ups while requiring input
We're rolling out an app for staff that normally don't use Remedy, and a
usability concern is browser pop-up blockers. (I know the login page warns
about pop-ups, but I've seen it ignored & I've done it myself.) This is a
rather detailed Remedy form, and if they get a pop-up & have to reload the
page, the user input is lost.
I took out "message" actions from my workflow to avoid this, but there are
still Required fields: if left blank, they use a pop-up box.
Does anyone have a creative way for getting around this for required fields?
Maybe some trick where the fields are not really required on the database
side, but not sure how ensure they are populated without using a message to
the user. Or something else I can do?
David
---
David Durling durl...@uga.edu
Enterprise IT Services 706-542-0223
University of Georgia
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