Thanks LJ and Chris, (Sorry, forgot to say I was on ARS 7.5.) I looked around and couldn't find the option, and it turns out it's not a 7.5 feature - don't see it in the 7.5 docs, but I do see it in 7.6.4 docs.
David > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Monday, March 12, 2012 6:07 PM > To: arslist@ARSLIST.ORG > Subject: Re: Avoiding pop-ups while requiring input > > David, > If you are running 7.5 I think it was...you can configure everything to go > to the 'prompt bar'....that's not a popup :) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Monday, March 12, 2012 3:29 PM > To: arslist@ARSLIST.ORG > Subject: Avoiding pop-ups while requiring input > > We're rolling out an app for staff that normally don't use Remedy, and a > usability concern is browser pop-up blockers. (I know the login page warns > about pop-ups, but I've seen it ignored & I've done it myself.) This is a > rather detailed Remedy form, and if they get a pop-up & have to reload the > page, the user input is lost. > > I took out "message" actions from my workflow to avoid this, but there are > still Required fields: if left blank, they use a pop-up box. > > Does anyone have a creative way for getting around this for required fields? > Maybe some trick where the fields are not really required on the database > side, but not sure how ensure they are populated without using a message > to > the user. Or something else I can do? > > David > > --- > David Durling durl...@uga.edu > Enterprise IT Services 706-542-0223 > University of Georgia > > __________________________________________________________ > __________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
