Hi Everyone,

We have an office in Shenzhen, China that began 3 years ago and at that
time the staff was small and we were able to hire English speaking/writing
staff.  No problem.

Now that our business is growing there we need to accommodate non-English
speaking staff.  Also basic things like installations and invoicing require
exact Chinese spelling and some of that is getting lost in the Chinese to
English to Chinese translations causing issues.

I know that the 'Simplified Chinese' language set is supported but I
interpret that to mean in field labels.

Does anyone have experience with adding a second language to an existing
Remedy application?  This would include menus and selection field values.
Did you have to run two sets of menu and somehow activate the one you want
dependent on say your locale?  What did you do for selection field values.

That leads to database issues and how that is all stored too.

The idea is a flavor of follow the sun for support.  If you're in Europe or
US you see English, if you're in China you see Chinese.  How does that
happen?  I figure the locale takes care of the labels although I'm not
really sure how that happens but what about field contents?

Any experiences you've had would be helpful to know.

I appreciate your feedback.

Susan

ARS v7.5p3
Oracle 10g
Sun Solaris UNIX
Users on Windows XP and 7 64bit


*Susan Palmer***

*Enterprise Remedy Developer and Administrator*

*ShopperTrak*  Chicago USA

O:  312.529.5325 |  M:  312.502.7687

spal...@shoppertrak.com

www.shoppertrak.com


ARS v7.5p3
Oracle 10g
Sun Solaris UNIX

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