As David said, you could have different views for different locales and resolve the character menu problem..
For character menus, you could have a flag for the users to select what their language preference would be. And store the contents of these character menus in a configuration data form, with 112 field enabled that has two group segregations.. One English and the other Chinese.. Those who have an English preference would be put in the English group and the Chinese preference in the Chinese group.. That should be able to pull the right menus for both the languages.. Joe From: Shellman, David Sent: Tuesday, April 24, 2012 5:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy in Chinese ** Susan, Custom apps or OTB? The ITSM suite uses locale to determine the view to be displayed in the appropriate language. Not sure about menus. Dave -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Tuesday, April 24, 2012 5:03 PM To: arslist@ARSLIST.ORG Subject: Remedy in Chinese ** Hi Everyone, We have an office in Shenzhen, China that began 3 years ago and at that time the staff was small and we were able to hire English speaking/writing staff. No problem. Now that our business is growing there we need to accommodate non-English speaking staff. Also basic things like installations and invoicing require exact Chinese spelling and some of that is getting lost in the Chinese to English to Chinese translations causing issues. I know that the 'Simplified Chinese' language set is supported but I interpret that to mean in field labels. Does anyone have experience with adding a second language to an existing Remedy application? This would include menus and selection field values. Did you have to run two sets of menu and somehow activate the one you want dependent on say your locale? What did you do for selection field values. That leads to database issues and how that is all stored too. The idea is a flavor of follow the sun for support. If you're in Europe or US you see English, if you're in China you see Chinese. How does that happen? I figure the locale takes care of the labels although I'm not really sure how that happens but what about field contents? Any experiences you've had would be helpful to know. I appreciate your feedback. Susan ARS v7.5p3 Oracle 10g Sun Solaris UNIX Users on Windows XP and 7 64bit Susan Palmer Enterprise Remedy Developer and Administrator ShopperTrak Chicago USA O: 312.529.5325 | M: 312.502.7687 spal...@shoppertrak.com www.shoppertrak.com ARS v7.5p3 Oracle 10g Sun Solaris UNIX _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
