Actually Chuck; That only works if the ticket is already in "Resolved" state. It simply resets the 'Status' to "Closed". What we need to do is set several open tickets at once to 'Status' "Resolved" and include a 'Resolution' and perhaps a 'Notes' entry on each. "Modify All" is the method used in every previous version of Remedy for all clients (fat or web). Thanks for looking; R
_____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Sent: Friday, July 27, 2012 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** I think this can be done from the IM console via quick action. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
