That was fixed it in either patch 1 or patch 2 of 7.6.04. I think you just have to upgrade the midtier.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Friday, July 27, 2012 2:22 PM To: arslist@ARSLIST.ORG Subject: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** Ladies and Gents; Has anyone else seen this or found a fix? We have the need to close multiple tickets all at one time in the Incident form of ITSM 7.6.04. >From the web client, when a list is displayed and multiple tickets selected, >the 'Modify All' button is visible and active. The button returns a blank >form as it should, however nothing is saved to the records when the form is >modified and the 'Save' button is clicked. 'Modify All' works as expected on >all other forms. Could this be yet another bug or could we be missing an Active Link or Filter, or something? R Ray Palla Sr. IT/Remedy Consultant [cid:image001.jpg@01CD6C21.EFC66690] [cid:image002.jpg@01CD6C21.EFC66690] Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com<mailto:ray.pa...@insona.com> [cid:image003.gif@01CD6C21.EFC66690] Professional Profile<http://www.linkedin.com/pub/1/544/598> INSONA Corporation <http://www.insona.com/>1201 Berry Lane <http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSA&hl=en>Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<<inline: image001.jpg>>
<<inline: image002.jpg>>
<<inline: image003.gif>>
