Hi LJ, I am not sure what version you are on or what operating system you have, but we had the same issue with 7.6.04 SP3. BMC has given us a hotfix that has resolved the issue. It basically is an update to the emaildaemon.jar file. Thanks!
Greg -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leonard Johnson Sent: Friday, September 07, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Email Engine Hanging hey all, Every now and then our email engine hangs (hasnt everyone's?). Starting and stopping this will get emails going again but I am wondering if anyone has used ProactiveNet or other monitoring to catch this when it happens. Since the email Engine service is still showing as running, I can't really use that for monitoring. Any idea of what log or method I can use to proactively catch this prior to customers calling to say they arent getting their notifications? I haven't dug very deep on this yet but this is always the place I find the right answers and putting it out to you all first. Thanks for any input. LJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
