Running a query (monitoring tools usually have a db row count monitor) of the oldest unsent message greater than x minutes ago is a way to understand if it's hung and automate a restart.
Sent from my BlackBerry device on the Rogers Wireless Network -----Original Message----- From: "Boyd, Rebecca" <boy...@wfu.edu> Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Date: Fri, 7 Sep 2012 16:48:37 To: <arslist@ARSLIST.ORG> Reply-To: arslist@ARSLIST.ORG Subject: Re: Email Engine Hanging We run a PowerShell script which looks for "error" in the stderr.out log. On Fri, Sep 7, 2012 at 2:23 PM, Karthik <karthik...@gmail.com> wrote: > ** > > Did you check if performance of remedy was good when the email engine was > hung? Sometimes when the performance is not stable it tends to hang. Also, > are there any errors in the stderr.out log file? > > Regards, > Karthik > > On Sep 7, 2012 11:16 PM, "Leonard Johnson" <leonard.john...@accenture.com> > wrote: >> >> hey all, >> >> Every now and then our email engine hangs (hasnt everyone's?). Starting >> and stopping this will get emails going again but I am wondering if anyone >> has used ProactiveNet or other monitoring to catch this when it happens. >> Since the email Engine service is still showing as running, I can't really >> use that for monitoring. Any idea of what log or method I can use to >> proactively catch this prior to customers calling to say they arent getting >> their notifications? >> >> I haven't dug very deep on this yet but this is always the place I find >> the right answers and putting it out to you all first. >> >> Thanks for any input. >> >> LJ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
