Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing.
Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]<mailto:[mailto:arslist@arslist.org]> On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post..... word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org<javascript:>] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org<javascript:> Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Congratulations to the BMC Team on the 8.0 GA! > We participated in BMC's Select Market Availability (early release) > program and has been running 8.0 in production since September 4th. > There are some great new features in 8.0 (redesigned SRM interface, Social > Collaboration, Email Rules Engine, Copy/Paste Workflow elements, > Wiki-style documentation, and many more) that we're really excited about. > > We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the > most stable releases I can remember in my 12+ years developing Remedy > applications. > I definitely recommend everyone take a hard look and start planning your > next upgrade sooner than later. > > Happy about this release. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
