The files don't appear to be available for download yet from the EPD web page. Am I missing something or is not available yet.
Bruce Sent from my iPad On Sep 26, 2012, at 1:51 PM, "Goodall, Andrew C" <ago...@jcp.com> wrote: > ** > Couldn’t agree more Natalie. I’ve worked with many software vendors over the > years and BMC seem to have the most bugs or “working as designed” excuses > I’ve ever seen. > This is one area I truly wish BMC would pursue to improve with a passion. > > Regards, > > Andrew C. Goodall > Software Engineer > Development Services > ago...@jcpenney.com > jcpenney > 6501 Legacy Drive > Plano, TX 75024 > jcp.com > > From: Action Request System discussion list(ARSList) > [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K > Sent: Wednesday, September 26, 2012 12:40 PM > To: arslist@arslist.org > Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about > product from one key customer of BMC Software > > ** > Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do > QA as opposed to development for our Remedy team, and while I do appreciate > that it’s difficult to do QA well (and I think perhaps harder when you have > different server OSes, DB languages, etc. all supported combinations of which > have to play nicely together – we at least have just the one server OS and DB > language to worry about), it’s definitely an area that BMC could stand to > improve. Their testing appears to me to lack thoroughness (i.e. testing all > the different places where a given action can be done – such as creating > relationships between tickets, which can be done in 3 different places I know > of offhand in Incident Management alone), does not appear to look at > consistency of behavior of common fields like the Work Info or Notes fields > or how the same information is presented between modules (in 7.6.04 SP2, try > doing a Prod Cat search for a term that should have multiple matches in both > Incident and Change Management for an example of what I mean), and at times > appears not to include the practice of regression testing. > > Does anybody know if they have a dedicated QA team for ITSM? Or do they just > have teams of various people for whom testing is one among many duties? If > the latter is true, it would certainly explain some of the holes I’ve seen in > their product. > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS-ITSM Tester > Albuquerque, NM USA > nkst...@sandia.gov > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C > Sent: Wednesday, September 26, 2012 8:53 AM > To: arslist@ARSLIST.ORG > Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product > from one key customer of BMC Software > > ** > You know roofers and painters give you a discount on their products and > services if you post a sign in your drive way ;) > > I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. > Personally wouldn’t touch it until patch 3 or above. > I’d be interested to know the recorded defect rate on all product versions > and patch releases to date and if it starts to fall – now that would be > encouraging that BMC has improved their QA process. > > Regards, > > Andrew C. Goodall > Software Engineer > Development Services > ago...@jcpenney.com > jcpenney > 6501 Legacy Drive > Plano, TX 75024 > jcp.com > > From: Action Request System discussion list(ARSList) > [mailto:arslist@arslist.org] On Behalf Of jham36 > Sent: Wednesday, September 26, 2012 9:41 AM > To: arslist@arslist.org > Subject: Re: New Remedy Release 8.0 - Great feedback about product from one > key customer of BMC Software > > ** I find it interesting that there is another post..... word for word, the > same as this one from another user > > https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE > > On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: > Hi Misi, > > This includes Platform components and ITSM application. > > Best Regards > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:ars...@arslist.org] On Behalf Of Misi Mladoniczky > Sent: Tuesday, September 25, 2012 3:12 PM > To: ars...@arslist.org > Subject: Re: New Remedy Release 8.0 - Great feedback about product from one > key customer of BMC Software > > Hi, > > Even better than 5.1.2 and 6.3? > > Are you talking about the Remedy Core AR Server here, or are you referring > to applications as well? Or maybe the client (in this case Mid-Tier)? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Congratulations to the BMC Team on the 8.0 GA! > > We participated in BMC's Select Market Availability (early release) > > program and has been running 8.0 in production since September 4th. > > There are some great new features in 8.0 (redesigned SRM interface, Social > > Collaboration, Email Rules Engine, Copy/Paste Workflow elements, > > Wiki-style documentation, and many more) that we're really excited about. > > > > We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the > > most stable releases I can remember in my 12+ years developing Remedy > > applications. > > I definitely recommend everyone take a hard look and start planning your > > next upgrade sooner than later. > > > > Happy about this release. > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and any > review, dissemination, > distribution or copying of this message including any attachments is strictly > prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
