David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release?
Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David <david_eas...@bmc.com> wrote: > ** > > Yes – Patch 001 released at exactly the same time as 8.0.00. Obviously, > the recommendation is to load Patch 001 right after installing / upgrading > to 8.0.00.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Bruce Sisk > *Sent:* Wednesday, September 26, 2012 11:18 AM > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback > about product from one key customer of BMC Software**** > > ** ** > > ** **** > > It seems there is a 8.0 patch 1 ars download available...**** > > ** ** > > > > Sent from my iPad**** > > > On Sep 26, 2012, at 1:51 PM, "Goodall, Andrew C" <ago...@jcp.com> wrote:** > ** > > ** **** > > Couldn’t agree more Natalie. I’ve worked with many software vendors over > the years and BMC seem to have the most bugs or “working as designed” > excuses I’ve ever seen.**** > > This is one area I truly wish BMC would pursue to improve with a passion.* > *** > > **** > > Regards,**** > > **** > > *Andrew C. Goodall***** > > Software Engineer**** > > Development Services**** > > ago...@jcpenney.com**** > > *jcpenney***** > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@arslist.org <arslist@arslist.org>] *On Behalf Of *Stroud, > Natalie K > *Sent:* Wednesday, September 26, 2012 12:40 PM > *To:* arslist@arslist.org > *Subject:* Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback > about product from one key customer of BMC Software**** > > **** > > ** **** > > Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I > do QA as opposed to development for our Remedy team, and while I do > appreciate that it’s difficult to do QA well (and I think perhaps harder > when you have different server OSes, DB languages, etc. all supported > combinations of which have to play nicely together – we at least have just > the one server OS and DB language to worry about), it’s definitely an area > that BMC could stand to improve. Their testing appears to me to lack > thoroughness (i.e. testing all the different places where a given action > can be done – such as creating relationships between tickets, which can be > done in 3 different places I know of offhand in Incident Management alone), > does not appear to look at consistency of behavior of common fields like > the Work Info or Notes fields or how the same information is presented > between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that > should have multiple matches in both Incident and Change Management for an > example of what I mean), and at times appears not to include the practice > of regression testing.**** > > **** > > Does anybody know if they have a dedicated QA team for ITSM? Or do they > just have teams of various people for whom testing is one among many > duties? If the latter is true, it would certainly explain some of the > holes I’ve seen in their product. **** > > **** > > *Natalie Stroud***** > > SAIC @ Sandia National Laboratories**** > > ARS-ITSM Tester**** > > Albuquerque, NM USA**** > > nkst...@sandia.gov**** > > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Goodall, > Andrew C > *Sent:* Wednesday, September 26, 2012 8:53 AM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about > product from one key customer of BMC Software**** > > **** > > ** **** > > You know roofers and painters give you a discount on their products and > services if you post a sign in your drive way ;)**** > > **** > > I’m sure he’s a good honest guy – we’ll just have to find out for > ourselves. Personally wouldn’t touch it until patch 3 or above.**** > > I’d be interested to know the recorded defect rate on all product versions > and patch releases to date and if it starts to fall – now that would be > encouraging that BMC has improved their QA process.**** > > **** > > Regards,**** > > **** > > *Andrew C. Goodall***** > > Software Engineer**** > > Development Services**** > > ago...@jcpenney.com**** > > *jcpenney***** > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > **** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@arslist.org] *On Behalf Of *jham36 > *Sent:* Wednesday, September 26, 2012 9:41 AM > *To:* arslist@arslist.org > *Subject:* Re: New Remedy Release 8.0 - Great feedback about product from > one key customer of BMC Software**** > > **** > > ** I find it interesting that there is another post..... word for word, > the same as this one from another user**** > > **** > > https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE > > On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote:**** > > Hi Misi, > > This includes Platform components and ITSM application. > > Best Regards > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > ars...@arslist.org] On Behalf Of Misi Mladoniczky > Sent: Tuesday, September 25, 2012 3:12 PM > To: ars...@arslist.org > Subject: Re: New Remedy Release 8.0 - Great feedback about product from > one key customer of BMC Software > > Hi, > > Even better than 5.1.2 and 6.3? > > Are you talking about the Remedy Core AR Server here, or are you referring > to applications as well? Or maybe the client (in this case Mid-Tier)? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Congratulations to the BMC Team on the 8.0 GA! > > We participated in BMC's Select Market Availability (early release) > > program and has been running 8.0 in production since September 4th. > > There are some great new features in 8.0 (redesigned SRM interface, > Social > > Collaboration, Email Rules Engine, Copy/Paste Workflow elements, > > Wiki-style documentation, and many more) that we're really excited > about. > > > > We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the > > most stable releases I can remember in my 12+ years developing Remedy > > applications. > > I definitely recommend everyone take a hard look and start planning your > > next upgrade sooner than later. > > > > Happy about this release. > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer.**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
