The request record does get created successfully just blank! Right now we are using just the standard SRM SRDs and AOTs, simple design, nothing complex.
I have received a few ideas and will let you know how we make out! Thanks so much for everyone's response! Thanks c From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, September 28, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: SRM - Blank requests ** Are you using Advanced Interface Forms? If you're using standard SRM SRDs and AOTs I would look at the mappings on the SRD first. Also you didn't mention whether the Service Request record gets created successfully, or if it's messed up from the beginning. I've had issues with the mapping from the Service Request to the Work Order on a really old version of SRM, I think 2.1, but only for an AIF at that point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall Sent: Friday, September 28, 2012 9:31 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SRM - Blank requests ** Hoping someone can help me out! We have implemented SRM and we are having a intermittent problem with the data from the questions not being saved and creating Blank Requests. Has anyone else seen this issue and if so, help to guide me where to look? All of our service categories are simple flows - 1 Request to 1 work order. It occurs with any one of the service categories, so no one specific one is the problem Our environment: ARS: AR Server 7.5 .00 Patch 002 Atrium CMDB: 7.5 .00 Patch 005 ITSM: 7.5 .01 Patch 001 SRM: 7.6.00 Patch 001 Database : SQL 2005 version 5.2.3790 Anyone's help will be greatly appreciated! Thanks christine ************************************************************************************************* This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ************************************************************************************************* _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ************************************************************************************************* This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
