Hi Christine, I have seen this several times as well. The Service Requests is submitted without Questions/Answers (responses). It seems to be random.
The Questions/Answers still exist in the SRD:MultipleQuestionResponse form, but do not have an SR Instance ID I have been able to fix those requests by adding the correct SR Instance ID. BMC said it may be java related because the Instance ID is generated through java, but I have not been able to confirm. I have investigated off and on for several months with no luck. I have not been able to reproduce the behaviour myself whichs makes it difficult to track down. Please let me know if you find a solution, and I will do the same. Thank you Les Ganton > The request record does get created successfully just blank! Right now we > are using just the standard SRM SRDs and AOTs, simple design, nothing > complex. > > I have received a few ideas and will let you know how we make out! Thanks > so much for everyone's response! > > Thanks > c > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn > Sent: Friday, September 28, 2012 11:27 AM > To: arslist@ARSLIST.ORG > Subject: Re: SRM - Blank requests > > ** > Are you using Advanced Interface Forms? If you're using standard SRM SRDs > and AOTs I would look at the mappings on the SRD first. Also you didn't > mention whether the Service Request record gets created successfully, or > if it's messed up from the beginning. I've had issues with the mapping > from the Service Request to the Work Order on a really old version of SRM, > I think 2.1, but only for an AIF at that point. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall > Sent: Friday, September 28, 2012 9:31 AM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: SRM - Blank requests > > ** > Hoping someone can help me out! > > We have implemented SRM and we are having a intermittent problem with the > data from the questions not being saved and creating Blank Requests. Has > anyone else seen this issue and if so, help to guide me where to look? > > All of our service categories are simple flows - 1 Request to 1 work > order. It occurs with any one of the service categories, so no one > specific one is the problem > > Our environment: > > ARS: AR Server 7.5 .00 Patch 002 > Atrium CMDB: 7.5 .00 Patch 005 > ITSM: 7.5 .01 Patch 001 > SRM: 7.6.00 Patch 001 > Database : SQL 2005 version 5.2.3790 > > Anyone's help will be greatly appreciated! > > Thanks > christine > > > > ************************************************************************************************* > > This e-mail and any files transmitted with it may contain confidential > information and is intended solely for use by the individual to whom it is > addressed. If you received this e-mail in error, please notify the sender, > do not disclose its contents to others and delete it from your system. > > ************************************************************************************************* > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the > Answers Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot > access hyperlink, please e-mail sender. > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the > Answers Are"_ > > ************************************************************************************************* > > This e-mail and any files transmitted with it may contain confidential > information and is intended solely for use by the individual to whom it is > addressed. If you received this e-mail in error, please notify the sender, > do not disclose its contents to others and delete it from your system. > > ************************************************************************************************* > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
