Hi All, Wanted to revisit this to see if anyone has found an root cause here?
We are also seeing sporadic instances where the questions / answers are not populating in 'SRD:MultipleQuestionResponse' for one service. We are unable to duplicate. I checked the form for NULL SRInstanceID's as suggested above, but didn't find any. Thanks, Chris On Monday, October 1, 2012 9:53:04 AM UTC-5, (unknown) wrote: > > Hi Christine, > I have seen this several times as well. The Service Requests is submitted > without Questions/Answers (responses). It seems to be random. > > The Questions/Answers still exist in the SRD:MultipleQuestionResponse > form, but do not have an SR Instance ID > > I have been able to fix those requests by adding the correct SR Instance > ID. > > BMC said it may be java related because the Instance ID is generated > through java, but I have not been able to confirm. > > I have investigated off and on for several months with no luck. I have not > been able to reproduce the behaviour myself whichs makes it difficult to > track down. > > Please let me know if you find a solution, and I will do the same. > > Thank you > > Les Ganton > > > The request record does get created successfully just blank! Right now > we > > are using just the standard SRM SRDs and AOTs, simple design, nothing > > complex. > > > > I have received a few ideas and will let you know how we make out! > Thanks > > so much for everyone's response! > > > > Thanks > > c > > > > From: Action Request System discussion list(ARSList) > > [mailto:ars...@arslist.org <javascript:>] On Behalf Of Pierson, Shawn > > Sent: Friday, September 28, 2012 11:27 AM > > To: ars...@arslist.org <javascript:> > > Subject: Re: SRM - Blank requests > > > > ** > > Are you using Advanced Interface Forms? If you're using standard SRM > SRDs > > and AOTs I would look at the mappings on the SRD first. Also you didn't > > mention whether the Service Request record gets created successfully, or > > if it's messed up from the beginning. I've had issues with the mapping > > from the Service Request to the Work Order on a really old version of > SRM, > > I think 2.1, but only for an AIF at that point. > > > > Thanks, > > > > Shawn Pierson > > Remedy Developer | Energy Transfer > > > > From: Action Request System discussion list(ARSList) > > [mailto:ars...@arslist.org <javascript:>] On Behalf Of Christine Milton > Hall > > Sent: Friday, September 28, 2012 9:31 AM > > To: ars...@arslist.org > > <javascript:><mailto:arslist@ARSLIST.ORG<javascript:>> > > > Subject: SRM - Blank requests > > > > ** > > Hoping someone can help me out! > > > > We have implemented SRM and we are having a intermittent problem with > the > > data from the questions not being saved and creating Blank Requests. > Has > > anyone else seen this issue and if so, help to guide me where to look? > > > > All of our service categories are simple flows - 1 Request to 1 work > > order. It occurs with any one of the service categories, so no one > > specific one is the problem > > > > Our environment: > > > > ARS: AR Server 7.5 .00 Patch 002 > > Atrium CMDB: 7.5 .00 Patch 005 > > ITSM: 7.5 .01 Patch 001 > > SRM: 7.6.00 Patch 001 > > Database : SQL 2005 version 5.2.3790 > > > > Anyone's help will be greatly appreciated! > > > > Thanks > > christine > > > > > > > > > ************************************************************************************************* > > > > > > This e-mail and any files transmitted with it may contain confidential > > information and is intended solely for use by the individual to whom it > is > > addressed. 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