That status reason is shared with other status selections. So when you change the status the status reason gets cleared out on some status changea. For example In Progress has no status reason. If there was a status reason there selected previously it will get cleared. Also be carefull because i have noticed that the newly selected status reason gets carried over for example when you close a ticket and it is not a valid status reason.
On Oct 2, 2012, at 4:29 PM, Ahmed Sauga <ahmed.sa...@gmail.com> wrote: > ** Hello Everyone. > > Having an issue customizing the status reason. I am adding additional values > to it on the HPD:Help Desk Form. > > I have added the values in status_reason_hideen field. > I have added the values to the SYS:Status Reason Menu Item. > > However, the Selection code on SYS:Status Reason Menu Item has been greyed > out and blank; i cannot modify it. When i save the new value in this form, > it also does not generate automatically. > > I recently made the same change to WOI:WorkOrder and it worked as expected. > > Why is the selection code greyed out? > > Any assistance would be appreciated. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
