this needs to be made data driven, many customers prefer adding more values and we end up doing customizations :(
-Karthik On 4 October 2012 06:58, Simon Ellis <simon.el...@telecom.co.nz> wrote: > ** > > There’s an RFE (SW00291675) logged with BMC to make this a data driven > process which is suppose to illuminate the need to do this… might be worth > checking it out.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Ahmed Sauga > *Sent:* Wednesday, 3 October 2012 9:30 a.m. > > *To:* arslist@ARSLIST.ORG > *Subject:* Status Reason Selection Code**** > > ** ** > > ** Hello Everyone. > > > Having an issue customizing the status reason. I am adding additional > values to it on the HPD:Help Desk Form. > > I have added the values in status_reason_hideen field. > I have added the values to the SYS:Status Reason Menu Item. > > However, the Selection code on SYS:Status Reason Menu Item has been greyed > out and blank; i cannot modify it. When i save the new value in this form, > it also does not generate automatically. > > I recently made the same change to WOI:WorkOrder and it worked as expected. > > Why is the selection code greyed out? > > Any assistance would be appreciated. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
