It would also help if the status reason fields were audited - that's another customisation to be done.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: 04 October 2012 07:09 To: arslist@ARSLIST.ORG Subject: Re: Status Reason Selection Code ** this needs to be made data driven, many customers prefer adding more values and we end up doing customizations :( -Karthik On 4 October 2012 06:58, Simon Ellis <simon.el...@telecom.co.nz> wrote: ** There's an RFE (SW00291675) logged with BMC to make this a data driven process which is suppose to illuminate the need to do this. might be worth checking it out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, 3 October 2012 9:30 a.m. To: arslist@ARSLIST.ORG Subject: Status Reason Selection Code ** Hello Everyone. Having an issue customizing the status reason. I am adding additional values to it on the HPD:Help Desk Form. I have added the values in status_reason_hideen field. I have added the values to the SYS:Status Reason Menu Item. However, the Selection code on SYS:Status Reason Menu Item has been greyed out and blank; i cannot modify it. When i save the new value in this form, it also does not generate automatically. I recently made the same change to WOI:WorkOrder and it worked as expected. Why is the selection code greyed out? Any assistance would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
