I am having an issue with AREA LDAP authentication on our development system. Everything is working great on production and their configuration looks identical to me.
· When logging into dev with AD password authentication passes and the support user only has access to the minimum stuff (Just approval, Request Console, etc). · If the support person logs into dev with the password from the user form, they get everything properly (overview, Incident, etc). · If they log in with a bad password they get an authentication failed message. Like I said in prod using the AD password works and they get access to the objects they should. I have compare the Server Information settings and the AREA LDAP configuration and all looks the same. Any advice? It was all working at one time. I just can't figure out what is different. Thanks, Ken. ARS 7.5 ITSM 7.6 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhay Somani Sent: Wednesday, May 23, 2012 3:38 AM To: arslist@ARSLIST.ORG Subject: Re: I need a help in some scenario ** Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta <jose.hue...@sm2baleares.es<mailto:jose.hue...@sm2baleares.es>> wrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CDA886.5D79A670]<http://www.sm2baleares.es/> SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CDA886.5D79A670] <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> [cid:image003.jpg@01CDA886.5D79A670] <http://twitter.com/#!/SM2Baleares> [cid:image004.jpg@01CDA886.5D79A670] <http://www.linkedin.com/company/sm2-baleares> La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani <remedy.ab...@gmail.com<mailto:remedy.ab...@gmail.com>> wrote: ** ---------- Forwarded message ---------- From: Abhay Somani <remedy.ab...@gmail.com<mailto:remedy.ab...@gmail.com>> Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org<mailto:arslist@arslist.org> Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ******************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ****************************************************************************** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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