Hi Guys, I have inherited support of a 7.0.01 install of Remedy (AR system & ITSM on Windows) which has some LDAP configurations setup. I do not have much experience with the LDAP configuration, it seems pretty straightforward but it is not working and I think I am missing something simple.
Currently there are 4 Configurations set in the AREA LDAP Configuration. 3 of these seem to be old and reference 3 OU structures in the same AD which no longer exist; I have left them there but decreased their order. 1 of the current configurations searches the correct OU and users successfully authenticate. I want to add a new configuration for a different OU group in the same AD, so I will have two groups of users in the same AD structure being used for authentication. I have copied the entire configuration Detail from the working example and changed only the ‘User Base’ field to the new OU group path. I restarted the AR services and I have looked in the ar.conf file and I can see the new settings. I then moved a user from the original OU to the new OU group but they cannot login. Questions I have: Do you have to restart services after you make changes to the AREA LDAP configurations? Can you authenticate to multiple OU groups in the same AD? Is it ok to have multiple Configurations using the same Port number, username, password etc? Do I need to configure Failover Timeout or Chase Referral. Any advice on what I am doing wrong or how I can troubleshoot this one would be greatly appreciated. Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
