That will however allow ALL licensed users to delete a record from the form
- not just Administrators and Sub Administrators.. If you are ok with
general users deleting, then you are good to go. I am not sure you want to
really be doing that. My personal preference on custom applications is
locking that option out.

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, January 08, 2013 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sub Administrator delete records permissions

 

Thanks Jason, I was thinking that there used to be a global setting to allow
non-administrators to delete records but didn't see it on my 7.6.04 system
here (my previous engagement was still on 7.0.1) I do see the "Allow Delete"
checkbox on the Basic tab of the form properties and it was not checked for
the form in question. 

 

I tested again after enabling that and now I can see the Delete button in
the mid-tier and can now delete records. Thanks Jason!

 

 

-Rick

 

 

___________________________

Rick Westbrock

Support to SPAWAR - IT Service Management Project, Code 54520

QMX Support Services

Office (619) 524-2303

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, January 08, 2013 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sub Administrator delete records permissions

 

** 

I am not sure when it was added (7.6.03 or 7.6.04 I assume) but there is an
option to "Allow Delete" on a from.

 

https://docs.bmc.com/docs/display/public/ars8000/Allowing+users+to+delete+en
tries

 

I see in on our 7.6.04 system so you should be set.

 

Jason

 

On Tue, Jan 8, 2013 at 11:20 AM, Rick Westbrock <rwestbr...@qmxs.com> wrote:

** 

Thanks Joe, the user can delete from the WUT so it appears to be an MT
problem only. I have it ingrained in me now to flush the MT cache and then
clear the local browser cache before testing changes so it looks like it may
in fact be a bug. I did open a case with support for this and mentioned that
it does work in the WUT just fine.

 

I was hoping to avoid adding a button plus AL  because there are multiple
forms where deleting records will be required.

 

-Rick

___________________________

Rick Westbrock

Support to SPAWAR - IT Service Management Project, Code 54520

QMX Support Services

Office (619) 524-2303 <tel:%28619%29%20524-2303> 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, January 08, 2013 11:17 AM


To: arslist@ARSLIST.ORG
Subject: Re: Sub Administrator delete records permissions

 

** 

Can the sub admin delete from the user tool? If so this could be a bug at
the MT level (assuming that you have gone through the motions of refreshing
the MT cache as well as the browser cache for the affected sub admin user.)

 

Your best bet in the interim would be to create a button with access to the
sub admin to delete those records.

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, January 08, 2013 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sub Administrator delete records permissions

 

I neglected to mention that this is for custom forms only, nothing OOTB. The
Sub Admin user can't see the Delete button on the mid-tier but it can see
the Actions > Delete option in the user tool.

 

-Rick

 

 

___________________________

Rick Westbrock

QMX Support Services

 

From: Rick Westbrock [mailto:rwestbr...@qmxs.com] 
Sent: Tuesday, January 08, 2013 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Sub Administrator delete records permissions

 

Hi all-

 

Has it ever been possible to give members of the Sub Administrator group the
ability to delete records? I had thought it was possible but it appears that
only full Administrator accounts have the ability to delete records. I was
trying to avoid having to create a button and write workflow to allow sub
administrators to delete records on their forms.

 

I have given the forms in question Sub Administrator permissions for the
required group and made sure that my user is in that group as well as the
Sub Administrators group and has a Fixed license. I also made sure the forms
have the Delete menu item enabled already (I can delete records as a full
administrator just fine).

 

ARS 7.6.04 SP2 on Windows 2008

 

-Rick

 

 

___________________________

Rick Westbrock

QMX Support Services 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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