Probably also a cost savings - that seems to be more important in this
environment and can outway increases in functionality. I think a lot of
companies these days are going away from constant changes to the system
towards just set it up for me and let me go - thus reducing the need for an
IT shop.
----- Original Message -----
From: "Lee Cullom" <lee.cul...@northcraftanalytics.com>
Newsgroups: public.remedy.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Friday, January 11, 2013 9:37 AM
Subject: Re: ServiceNow as SRM replacement?
Tauf,
Note: Implementation of ServiceNow's Service Catalog is extremely
time-consuming as compared to SRM. It has a great interface for
demonstrations, but you might want to consider having a look at this for
more detail (see change as a requestable offering in Remedy vs. SNOW):
http://www.itsmuniversity.net/service-now-vs-remedy-change-management/
Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM
http://www.northcraftanalytics.com
Click on "View Demo" to see the product in action
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 6:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?
All,
A little birdie was chirping the other day and I heard something about SNow
having an integration or some type of implementation scenario where it is
taking the place of SRM But still have AR and ITSM on the fulfillment side.
I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?
I understand the drawbacks so we don't have to go there but feel free if
you'd like :)
Sent from my iPhone
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