I see some value in the Twitter integration specifically for companies that communicate publicly with their external customers and track their tickets in Remedy. For example, if you were a cable TV provider, you could use Remedy to send out Tweets similar to the broadcast functionality to alert your users to an outage. That way your users could proactively follow you on Twitter and be able to see that you had a problem that you were working on before they even logged in. The same could apply to Change Management/Asset Management on alerting the public when you had a planned outage coming up in the near future.
That being said, while I can see some value in it, I think it was low hanging fruit for BMC and seemed good from a marketing standpoint. It sounds much cooler to say that you integrated your product with Twitter than speeding up the time of a CMDB Reconciliation by 20%, for example. Personally, I think the email integration enhancements (the RBE stuff) in 8.x is much more useful and compelling than the Twitter integration. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, January 11, 2013 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: ServiceNow as SRM replacement? I don't get that twitter and RSS integration and the need for that either. I can understand the need for available OTB integrations to other mass communication media such as maybe Skype or NetMeeting. But Twitter? To tweet what exactly? "Oh I just logged into Remedy and am now at my home page, I got 14 incidents assigned to me and I'm on my first cup of <can't tell you what kind of beverage>!! Yay!!" Nay... Point is what kind of a business use would twitter integrations really serve? Apart from everyone uses it these days and it would be nice to be able to communicate with users from there.. You could do it on cleaner tools like Skype or NetMeeting or good old email. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, January 11, 2013 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ServiceNow as SRM replacement? A former colleague who is very knowledgeable with Remedy started working with Service Now a few years back. The last time I heard from him, he seemed to be pretty happy with the capabilities of Service Now. I've not tried it any further than watching demos, but it didn't seem that great to me. However, since someone whose opinion on Remedy I trust seems to think highly of it, I don't think we can completely dismiss it. Remedy is great, but there are some things that hold it back. All ITSM apps should have WYSIWYG editors on the Notes fields, for example. Real SSO where you don't have to log in to the application at all if you are on your corporate network should be included out of the box. The GUI should be streamlined even further instead of going back to adding even more tabs like 8.0 does (although to be fair, while I am not happy to see a return of the Categorization tab, my users are.) Remedy is a great toolset and I still think the best ITSM suite out there, but there needs to be a lot of movement forward and in some cases disruptive redesign to stay in the lead. I'd much rather see BMC focus on continuing to clean up the interface before they add more features like Twitter integrations and stuff that isn't as important. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, January 10, 2013 5:38 PM To: arslist@ARSLIST.ORG Subject: ServiceNow as SRM replacement? All, A little birdie was chirping the other day and I heard something about SNow having an integration or some type of implementation scenario where it is taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm sure it's possible but my question to you folks is: 1. Have you done it 2. If so, what gives? How'd it go? I understand the drawbacks so we don't have to go there but feel free if you'd like :) Sent from my iPhone ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
