I have tried that, but unfortunately can't get the message to display.
Here is the scenario; On a Console, click a navigation button that: Un-hides a View Field and Opens a Window (Remedy form) into it. I have an Active Link that runs On-Load. From the User Tool or just opening the form directly in the web client, the active link fires, displaying the message. When opening the form in the View Field, the Active Link (I've also tried EVENTs) does not fire. Thanks for taking the time to review this one, Jason. Any other ideas? This method of opening a window is our preferred way of displaying this particular form because it is more controllable, more visually pleasing, and uses fewer resources than opening another Browser window; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** I just checked one of the forms I use only Inline and all of the AL that setup the form are working with Window Loaded. None of them are use Display or Window Open. This system was build 7.6.04 and upgraded to 8.0 and then 8.1. It has worked the whole time. Sorry that doesn't help you figure out why it isn't working but confirms that it can work. So as a simple test if you have an AL that doesn't have a Run If, fires on Windows Loaded and just has a Message action; does that message popup? BTW, sending events should work. I have some ALs that refresh table fields on the form behind my Inline form by using events. Jason On Sat, Apr 6, 2013 at 2:50 PM, Ray Palla <ray.pa...@insona.com> wrote: ** Jason; Yes, it is an Inline form. very much like the Incident Management Console loads the Incident form. Still can't get any On-Load actions to fire. It would be nice if workflow could be called from the Load Window active link. I still think there has to be a way to make it happen, but I just haven't discovered it yet. Thanks; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Are you loading a MT URL into a View Field or using Inline Forms <https://docs.bmc.com/docs/display/public/ars8000/Inline+forms> ? If you are not taking advantage of Inline Forms you may want to consider it. If you are loading the View Field with a URL are specifying the MODE? A URL will open a form in search mode by default which might change behavior from what you expect. Jason On Fri, Apr 5, 2013 at 3:38 PM, Ray Palla <ray.pa...@insona.com> wrote: ** You're right on all accounts, Joe, except that I'm not just opening a window, I'm opening into a View Field. None of the On-Load, On-Open, On-Display ALs work. And since the View Field is neither a Child or Parent, the Send-Event run processes fail as well. Even with the "*" option. I couldn't get the example from the manuals or help files to work either. Does anyone know if this is fixed in v8? My only option that I can see is to Open stand-alone Window, but that isn't as controllable. Anyone else? r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 05, 2013 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Is your trigger on window open or loaded? If you are using any default values in your workflow, these are not loaded on window open, but on window loaded. That could be one possible cause without knowing the flow of your triggers and events you are working with when you open that form. Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Friday, April 05, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: On-Load Active Link in a view field Window, ITSM 7.6.04 TGIF; Ok, I've read all the docs and I still can't seem to make it work. In a Console, I have a view field that a form window opens into. I want to run an Active Link on-load. I've tried Send-Event and everything I can imagine, but no worky? What am I missing? 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