It's a same for general version of remedy email engine. So defect is still applicable.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu mohapatra Sent: Friday, April 19, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Time Out In Email Engine ** Hello Kiran, Apologies for interruption. But the defect #SW00425800 is on RemedyOnDemand. Is it same for AR System ?. Could you please give any clue so that this can be debug in AR System. Regards, Sanjay On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra <kanhu.san...@gmail.com<mailto:kanhu.san...@gmail.com>> wrote: Hi Kiran, Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4 Thanks and Regards, Sanjay. On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson <andy.wilker...@nara.gov<mailto:andy.wilker...@nara.gov>> wrote: ** Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives & Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra <kanhu.san...@gmail.com<mailto:kanhu.san...@gmail.com>> wrote: ** Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to "error" or "sent". Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran <kiran_hull...@bmc.com<mailto:kiran_hull...@bmc.com>> wrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Time Out In Email Engine Hello All, Recently we are observing these errors in the "stderr.log" and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? ============== Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out ============ Additionally, we do not want to add the parameter "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" file. Windows 2008 SQL Server 2008 ARS/Email 7.6.04 sp2 ITSM 7.604 Sp2 CMDB 7.6.04 Please let us know where/what other aspects to look out for. Thank You, Sonia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
