Hi Dave,
The hostid used to generate the license is based on the mac address of the
first interface seen by AR System when it starts. When there are multiple
interfaces (which happens more often than not on production servers), your
hostid can change during the upgrade of ARS.
At what moment in the upgrade process did you purge/upgrade your old
license ?
When AR System restarted, did it give you the "this version of AR System is
ready for evaluation [...]" message ?
On Tue, May 21, 2013 at 2:02 PM, Dave Barber <daddy.bar...@gmail.com> wrote:
> **
> All,
>
>
> We're running a home-grown incident management application on ARS7.0.1,
> and to keep on a supported platform decided to look into migrating the
> server to 7.6.04. All running on Solaris with Oracle 10g on the backend.
>
> We have 5 test environments, so far have upgraded 3 without any issues -
> all interfaces (and we have lots!) worked without any issues. Stupid
> amount of regression testing, no issues found.
>
> We had an outage slot agreed with the business (8 hours) and ran through
> the live system upgrade. Note that this is a load balanced environment
> (active-active, shared database).
>
> Put servers into admin mode, restart one (shut down the other). We didn't
> take them out of server group mode (which I'm starting to think was a
> mistake).
> Upgrade "ran" through (it takes 4 hours per server), then towards the end
> it claimed it had failed. Yet the AR Services were running.
>
> What wasn't working? Plugin server (and therefore a lot of our
> interfaces). Couldn't diagnose the fault at the time (this was at around
> 3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
> took 3 minutes, and Oracle could be repointed to its backup database).
>
> When we tried to invoke a web service, we received an ARERR 9130 Invalid
> number of parameters for Web Service call : 9130
>
> The web services and code that we had in place was unchanged, and the
> same code base had worked without any problems on all of our test
> environments.
>
> The installation log had only one obvious error :
>
> LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
> Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
> (c) Copyright 1991-2010 BMC Software, Inc.
> You are already at the limit of the number of fixed user licenses of the
> following type Write : (4) (ARERR 30)
> Summary of command line arguments:
> Operation : Add User
> Name : Action Request Installer Account
> Entry ID : 999999999999999
> Group List : 1;
> Email Addr :
> Notify Mech : 1
> License Type : 1
> Update server : localhost
> Server port : 7010
> Unicode mode: FALSE
>
> And yes, we have plenty of licenses ..... and yes, I realise that the
> licensing system has changed between 7.0.1 and 7.6.04.
>
> Any ideas as to the possible cause?
>
> Regards
>
> Dave Barber
>
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