Thats excellent - looks to be the most likely cause of the problems
experienced.
Many, many thanks.
I now have to try and figure out why I installed SP4 on test boxes, but
what I copied over and installed on live was SP2. I don't ever recall even
downloading SP2 ...
On 21 May 2013 14:24, Ashtaputre, Anay <anay_ashtapu...@bmc.com> wrote:
> **
>
> Hello Dave,****
>
> ** **
>
> About the following snippet from the installation logs –****
>
> *************************************
>
> LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
> Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
> ****
>
> (c) Copyright 1991-2010 BMC Software, Inc.****
>
> You are already at the limit of the number of fixed user licenses of the
> following type Write : (4) (ARERR 30)****
>
> Summary of command line arguments:****
>
> Operation : Add User****
>
> Name : Action Request Installer Account****
>
> Entry ID : 999999999999999****
>
> Group List : 1;****
>
> Email Addr :****
>
> Notify Mech : 1****
>
> License Type : 1****
>
> Update server : localhost****
>
> Server port : 7010****
>
> Unicode mode: FALSE****
>
> *************************************
>
> ** **
>
> This problem has been identified as a Defect in version 7.6.04..****
>
> ** **
>
> Following are the defect ids for your reference –****
>
> SW00397785****
>
> SW00405650****
>
> ** **
>
> Please make sure you are running the installer for the latest Service Pack
> available..****
>
> ** **
>
> You may want to have a have a look at the below mentioned KBs for details –
> ****
>
> ** **
>
> KA365708****
>
> KA361112****
>
> ** **
>
> ** **
>
> Thanks****
>
> Anay..****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber
> *Sent:* Tuesday, May 21, 2013 5:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Upgrade - 7.0.1 to 7.6.04 - problems****
>
> ** **
>
> ** ****
>
> All,
>
> ****
>
> We're running a home-grown incident management application on ARS7.0.1,
> and to keep on a supported platform decided to look into migrating the
> server to 7.6.04. All running on Solaris with Oracle 10g on the backend.*
> ***
>
> We have 5 test environments, so far have upgraded 3 without any issues -
> all interfaces (and we have lots!) worked without any issues. Stupid
> amount of regression testing, no issues found.****
>
> We had an outage slot agreed with the business (8 hours) and ran through
> the live system upgrade. Note that this is a load balanced environment
> (active-active, shared database).****
>
> Put servers into admin mode, restart one (shut down the other). We didn't
> take them out of server group mode (which I'm starting to think was a
> mistake).****
>
> Upgrade "ran" through (it takes 4 hours per server), then towards the end
> it claimed it had failed. Yet the AR Services were running.
>
> What wasn't working? Plugin server (and therefore a lot of our
> interfaces). Couldn't diagnose the fault at the time (this was at around
> 3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
> took 3 minutes, and Oracle could be repointed to its backup database).****
>
> When we tried to invoke a web service, we received an ARERR 9130 Invalid
> number of parameters for Web Service call : 9130****
>
> The web services and code that we had in place was unchanged, and the same
> code base had worked without any problems on all of our test environments.
> ****
>
> The installation log had only one obvious error :
>
> LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
> Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
> (c) Copyright 1991-2010 BMC Software, Inc.
> You are already at the limit of the number of fixed user licenses of the
> following type Write : (4) (ARERR 30)
> Summary of command line arguments:
> Operation : Add User
> Name : Action Request Installer Account
> Entry ID : 999999999999999
> Group List : 1;
> Email Addr :
> Notify Mech : 1
> License Type : 1
> Update server : localhost
> Server port : 7010
> Unicode mode: FALSE****
>
> And yes, we have plenty of licenses ..... and yes, I realise that the
> licensing system has changed between 7.0.1 and 7.6.04.****
>
> ** **
>
> Any ideas as to the possible cause?****
>
> Regards
>
> Dave Barber****
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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