Howard's right. Keep in mind that ServiceNow has as many customers around the world as Remedy has in the US. Not to mention the fact that the Service Management business unit revenue grew double-digits last year. The reason it seems scary is because the perpetual licenses are being cannibalized by SaaS revenue. However, SaaS (leasing!) brings more profit along with it.
So, don't ring the doomsday bell just yet. Also, can you think of any one enterprise application that has over 50% market share? The only one that comes to mind for me is: Mercury Quality Center. It hit a max of 68% market share in the Mercury days. I'm talking enterprise apps? Anyone else? Think about Salesforce.com... even though they have $3billion in revenue, Siebel lives. So does Peoplesoft for that matter. CRM is a larger and mature market than ITSM, so it can be used as a predictor for what is likely to happen here. For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES "CONFIDENTIAL INFORMATION" AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 21, 2013 8:25 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? At the end of the day, Remedy will be in use by many. It will take us older (and better looking) men and women, to teach the young whippersnappers how to work on this wonderful thing we call Remedy. Now time for my nap. hbr -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I earned my grey hair (and my senior discounts). I'm proud of it. And, as I told my 'baby' on his milestone birthday yesterday, I'm aiming for the time when I can ride into the sunset. AND... I agree with the screwdriver analogy. I never stop at only drinking one. ----- Original Message ----- From: "Jim Manara" <jim.man...@thecambiaregroup.com> To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:43:59 PM Subject: Re: huh? financial news for bmc ? My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! > Heh. I only just passed that marker on the road and plan to be working > for many more years. I know the flame changes in nature, but if it > goes out I'm in trouble. 8) > > Depending on one vendor for more than three or four years is folly. > I'm constantly impressed the Remedy product line has lasted as long as > it has, but it has changed a lot over the years. To keep working in > this niche, my 'flame' has already changed a number of times. While I > hope it continues, I try to make sure I have reserve options. Someone > is going to have to teach the process after it all goes into the > cloud, right? While I'm sure the vendor will try to milk that need, > there is nothing quite like a friendly face on site who isn't > motivated to up-sell. > > -al > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON > Sent: Tuesday, May 21, 2013 12:34 AM > To: arslist@ARSLIST.ORG > Subject: Re: huh? financial news for bmc ? > > ** > I don't know, a developer and even a consultant should try and learn > new stuff every day. Maybe at 50 the flame is gone, but we can't rely > on a single vendor for our careers on the long term, can we ? > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
