I thought that explorer.exe was Windows Explorer versus iexplore.exe which is the Internet Explorer browser. Maybe the two are more interchangeable for opening local files (as opposed to pages served up by a web server) than I thought.
-Rick ___________________________ Rick Westbrock QMX Support Services -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, June 05, 2013 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form Help me out- I don't see why this would be a security issue for them to launch a website (ie possibly a sharepoint site with docs for the change). Especially if it's an internal server. If they already have the change docs stored elsewhere, why duplicate them in the system. Of course the next statement deals with knowing whether they were updated after CR approval, but that's an internal issue and if the 'external' system has versioning it's pretty easy to identify. ----- Original Message ----- From: "Rick Westbrock" <rwestbr...@qmxs.com> To: arslist@ARSLIST.ORG Sent: Wednesday, June 5, 2013 11:39:40 AM Subject: Re: Open Windows Explorer from a Remedy Form ** I think that is going to be a hard sell from a security standpoint if it is even possible. It is not a safe practice in general to let a browser call an outside executable like that since of course many malicious acts can be accomplished that way. Is there a business reason that you aren’t attaching all those documents directly to the CHG ticket? -Rick ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 8:26 AM To: arslist@ARSLIST.ORG Subject: Open Windows Explorer from a Remedy Form ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added a button and created an Active Link with a Run process to: C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates Works great from the WUT. Not so with the Mid-Tier. I’v tried using $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates Any other ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
