It should have nothing to do with the ARS server. This Run Process Command is executed in the client (browser or an IE type component in the User Tool) and not on the server.
It sounds like a DNS alias or Domain Search type of issue on the client machine To debug I would just open IE and try both the short and FQDN format of the URL file://<SERVER.FQDN>/Network/ChangeTemplates file://<SERVER>/Network/ChangeTemplates Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, June 06, 2013 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED ** Tauf, No, FQDN is in my ar.cfg; maybe it is my environment. It would be interesting to know if others need to fully qualify or not. Thank you, Sandra Hennigan Remedy Developer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, June 06, 2013 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED ** That may be because you are missing the Domain-Name variable in your ar.cfg? -----Original Message----- On Thu, Jun 6, 2013 at 8:44 AM, Hennigan, Sandra wrote: ** Thank you everyone that responded. We were all very close; what we missed was to fully qualify the server. The Active Link Run process is as follows: PERFORM-ACTION-OPEN-URL file://<SERVER.FQDN>/Network/ChangeTemplates BTW - this run works for both WUT & Mid-Tier. Sandra Hennigan Remedy Developer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 05, 2013 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** What about file: PERFORM-ACTION-OPEN-URL new file://<SERVER>/Network/ChangeTemplates -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, June 05, 2013 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** Need to include the complete and well-formed URL including the http in order for it to work. Partial URL's may work in the client but not through the mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on 8.1) PERFORM-ACTION-OPEN-URL http://myserver/network/changetemplates/mypage.html Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, June 05, 2013 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Open Windows Explorer from a Remedy Form ** Have you tried PERFORM-ACTION-OPEN-URL new \\<SERVER>\Network\ChangeTemplates ? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 8:26 AM To: arslist@ARSLIST.ORG Subject: Open Windows Explorer from a Remedy Form ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added a button and created an Active Link with a Run process to: C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates Works great from the WUT. Not so with the Mid-Tier. I'v tried using $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates Any other ideas? Thank you, Sandra Hennigan Remedy Developer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"