Do you have a web server you could place the files on? They can still be managed via UNC or mapped drives when they need to be created/modified/removed but served up via web server URL when a user needs to access the template. This will keep things webby and may work better with browsers. This also help with users inadvertently overwriting the template.
Jason On Wed, Jun 5, 2013 at 12:51 PM, Hennigan, Sandra <sandra.henni...@usdoj.gov > wrote: > ** > > Shawn,**** > > ** ** > > I agree – SRM is the better end path. Remedy 8.1 went live 4/1/2013 and I > am the lone business analyst, administrator & developer. Getting things > organized and approved is my goal for now. Once stuff is laid out, going > with SRM will be a cleaner, leaner process.**** > > ** ** > > Thank you,**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > > \\<SERVER>\Network\ChangeTemplates**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn > *Sent:* Wednesday, June 05, 2013 2:11 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Open Windows Explorer from a Remedy Form**** > > ** ** > > ** **** > > This may not be something you can/want to tackle right now, but I’d > suggest modifying static forms to be SRM forms in the future, which can > then kick off Change Requests and such instead of having people fill out > information twice. Of course, your management would have to be on board, > but that’s one of the main benefits of using SRM from an internal I.T. > perspective. You can save a lot of time for common requests like server > setup, database maintenance, backup/restore, DNS, etc.**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Hennigan, Sandra > *Sent:* Wednesday, June 05, 2013 11:37 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Open Windows Explorer from a Remedy Form**** > > ** ** > > ** **** > > All,**** > > ** ** > > The link opens a file share where the process file templates reside – > Example: Fillable PDF for a new server request. The completed file is > attached to the CHG for approval & submission to the CCB. Remedy is > internal only, inside our DMZ; no external access.**** > > ** ** > > Thank you,**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Rick > Westbrock > *Sent:* Wednesday, June 05, 2013 11:40 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Open Windows Explorer from a Remedy Form**** > > ** ** > > ** **** > > I think that is going to be a hard sell from a security standpoint if it > is even possible. It is not a safe practice in general to let a browser > call an outside executable like that since of course many malicious acts > can be accomplished that way. Is there a business reason that you aren’t > attaching all those documents directly to the CHG ticket?**** > > **** > > -Rick**** > > **** > > ___________________________**** > > Rick Westbrock**** > > QMX Support Services**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Hennigan, > Sandra > *Sent:* Wednesday, June 05, 2013 8:26 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Open Windows Explorer from a Remedy Form**** > > **** > > ** **** > > Windows 2008 r2**** > > Oracle 11g**** > > ARS 8.1**** > > ITSM 8.1**** > > **** > > We have a need to open Windows Explorer from a CHG ticket so that the user > has access to all of the change documents, i.e.Scope, PMP, BCA templates. > **** > > **** > > Back in the WUT days, I would have added a button and created an Active > Link with a Run process to:**** > > C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates**** > > **** > > Works great from the WUT. Not so with the Mid-Tier. I’v tried using **** > > $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and * > *** > > PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe > \\<SERVER>\Network\ChangeTemplates**** > > **** > > Any other ideas?**** > > **** > > Thank you,**** > > **** > > Sandra Hennigan**** > > Remedy Developer**** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > ------------------------------ > > Important: This email is intended for the above named only and may be > confidential, proprietary, and/or legally privileged. If this email has > come to you in error, you must take no action on it, nor may you copy or > show it to anyone. Please contact the sender and delete the material from > any computer. **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
