Sandra, If it was DNS, it wouldn't work from start/run or IE...what you may find, if you dug into the specifics of the protocols, is probably some obscure rule that is being enforced by IE when an external application is trying to launch a file, likely related to intranet vs internet with 'trust' rules in place and such
On Thu, Jun 6, 2013 at 11:31 AM, Hennigan, Sandra <sandra.henni...@usdoj.gov > wrote: > Fred, > > Interestingly, file://<SERVER>/Network/ChangeTemplates works from IE and > from Start > Run but the Run process of the AL doesn't work unless it is > file://<SERVER.FQDN>/Network/ChangeTemplates. > > I agree that it is probably DNS. I have experienced other oddities > pertaining to our DNS. > > Thank you, > > Sandra Hennigan > Remedy Developer > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W > Sent: Thursday, June 06, 2013 10:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED > > It should have nothing to do with the ARS server. This Run Process > Command is executed in the client (browser or an IE type component in the > User Tool) and not on the server. > > It sounds like a DNS alias or Domain Search type of issue on the client > machine > > To debug I would just open IE and try both the short and FQDN format of > the URL > file://<SERVER.FQDN>/Network/ChangeTemplates > file://<SERVER>/Network/ChangeTemplates > > Fred > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra > Sent: Thursday, June 06, 2013 8:23 AM > To: arslist@ARSLIST.ORG > Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED > > ** > Tauf, > > No, FQDN is in my ar.cfg; maybe it is my environment. It would be > interesting to know if others need to fully qualify or not. > > Thank you, > > Sandra Hennigan > Remedy Developer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury > Sent: Thursday, June 06, 2013 8:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: Open Windows Explorer from a Remedy Form RESOLVED > > ** > That may be because you are missing the Domain-Name variable in your > ar.cfg? > > > -----Original Message----- > On Thu, Jun 6, 2013 at 8:44 AM, Hennigan, Sandra wrote: > ** > Thank you everyone that responded. We were all very close; what we missed > was to fully qualify the server. The Active Link Run process is as follows: > > PERFORM-ACTION-OPEN-URL file://<SERVER.FQDN>/Network/ChangeTemplates > > BTW - this run works for both WUT & Mid-Tier. > > Sandra Hennigan > Remedy Developer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W > Sent: Wednesday, June 05, 2013 12:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Open Windows Explorer from a Remedy Form > > ** > What about file: > > PERFORM-ACTION-OPEN-URL new file://<SERVER>/Network/ChangeTemplates > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark > Sent: Wednesday, June 05, 2013 10:53 AM > To: arslist@ARSLIST.ORG > Subject: Re: Open Windows Explorer from a Remedy Form > > ** > Need to include the complete and well-formed URL including the http in > order for it to work. Partial URL's may work in the client but not through > the mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on > 8.1) > > PERFORM-ACTION-OPEN-URL > http://myserver/network/changetemplates/mypage.html > > Mark > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS > Sent: Wednesday, June 05, 2013 11:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Open Windows Explorer from a Remedy Form > > ** > Have you tried PERFORM-ACTION-OPEN-URL new > \\<SERVER>\Network\ChangeTemplates > ? > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra > Sent: Wednesday, June 05, 2013 8:26 AM > To: arslist@ARSLIST.ORG > Subject: Open Windows Explorer from a Remedy Form > > ** > Windows 2008 r2 > Oracle 11g > ARS 8.1 > ITSM 8.1 > > We have a need to open Windows Explorer from a CHG ticket so that the user > has access to all of the change documents, i.e.Scope, PMP, BCA templates. > > Back in the WUT days, I would have added a button and created an Active > Link with a Run process to: > C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates > > Works great from the WUT. Not so with the Mid-Tier. I'v tried using > $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates and > PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe > \\<SERVER>\Network\ChangeTemplates > > Any other ideas? > > Thank you, > > Sandra Hennigan > Remedy Developer > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
