Just to be clear ... This is a version 6.3 Remedy application (like ITSM, DRM, ...) running on a 7.0.1 ARS Server against an Oracle 9 database and the 7.6.04 client is crashing?
What patch version of the 7.6.04 client are you running? I'm not sure if upgrading the application from 6.3 to 7.01 will change what may be crashing the client (but others on the list may know better about the "canned" applications from Remedy). Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some .... unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long .... :) Regards Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
