I am not surprised that you are seeing authentication issues. In 5.0, the API changed. Using a post 5 UT against a 4.x server will have issues.
Rick On Jun 10, 2013 6:14 AM, "Brittain, Mark" <mbritt...@navisite.com> wrote: > ** > > Hi Dave,**** > > ** ** > > Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and > Oracle 9 not to mention the server hardware and OS, involves stepping > through the versions. Not that building new in 7.6 would be an easy task > but in the long run might be the better way to go.**** > > ** ** > > Mark**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber > *Sent:* Friday, June 07, 2013 12:14 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 6.3 upgrade options?**** > > ** ** > > ** **** > > The grey hairs are coming along in leaps and bounds here, which is why I > casually suggested to management that we upgrade the 6.3 server to > something that we know tends to work with the 7.6.04 client.**** > > 4.5 is the server that needs to be decomissioned, resetting a password on > there causes every client after v7 to crash.**** > > ** ** > > On 7 June 2013 16:05, Campbell, Paul (Paul) <p...@avaya.com> wrote:**** > > ** **** > > I have seen issues where the Windows User tool crashes as well, I seem to > see it more when doing GUI related activates, like clicking in a field, or > trying to click and drag to select the value in a field, and doing a copy > to new and clicking in a field to change data. The User tool just > disappears, no error, nothing in the Event logs, nothing, just exits. I am > thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. > We are a 100% custom app shop, no OOTB box apps. It only happens to me, > but on 2 different machines. Trying to figure out what is causing this is > causing me more than a few gray hairs since it seems to happen at the worse > times.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber > *Sent:* Friday, June 07, 2013 10:06 AM**** > > > *To:* arslist@ARSLIST.ORG > *Subject:* 6.3 upgrade options?**** > > **** > > ** **** > > All,**** > > > > We have a legacy Remedy 6.3 application, and since we upgraded all of our > clients to 7.6.04 for our primary incident applications (server soon to be > upgraded, its currently on 7.0.1) we've experienced some .... unexpected > behaviour (client crashing).**** > > There are a few options - take the application on the 6.3 platform to the > primary incident platform, drop the application for something out of the > box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3*** > * > > Database is Oracle 9, I'm thinking that in the shorter term a sensible > approach would be to upgrade the 6.3 install to 7.0.1.**** > > Shouldn't be any issues with this, should there? No application changes, > licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't > take long .... :) > > Regards > > Dave**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > ------------------------------ > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited.**** > > ------------------------------ > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
