Are you running the 7.6.04 UT on 64bit machines? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options?
** Our current environments : 6.3 server running in-house applications against an Oracle 9 database (circa 100 concurrent users) 7.0.1 patch 012 server running in-house applications against an Oracle 10 database - this is the one being upgraded to 7.6.04 (1400 concurrent users) 7.5 server running ITSM (Change) and CMDB We've upgraded the clients to 7.6.04 (patch 004 - the latest and final version) and for most people its okay, but for a few (including me on occasion) when accessing the 6.3 applications the 7.6.04 client is crashing. Due to its size and use, we wouldn't be able to allocate the time to upgrade to 7.6.04, and I'm not even sure if our hardware is up to the job (its old, very old). We'd likely also have to upgrade the database (don't think Oracle 9 is supported on 7.6.04). It would be good if we could upgrade to 7.6.04, but realistically with the size of the application (and other potential changes in our organisation) just migrating to a later server may be sufficient to stop the clients from crashing - especially when we've demonstrated no issues between the 7.6.04 client and our current 7.0.1 server & applications. Drew - my manager determined something similar with certain menu types on 6.3 that the 7.6.04 user tool just didn't like. But sadly that only seems like part of the solution, and as we know it isn't going to be fixed. Mid tier is another issue entirely. We have it in place for the ootb applications, no-one uses it. I'm not sure why, maybe they just like the WUT :) Dave On 7 June 2013 15:25, Drew Shuller <drew.shul...@gmail.com<mailto:drew.shul...@gmail.com>> wrote: ** Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
