Hi, We have a bunch of utilities that can assist in moving an old legacy application from old versions to a new server.
I strongly suggest that you skip the upgrade, and export/import your def instead. RRR|Chive (to move data) RRR|ExportDef RRR|ImportDef RRR|DefDiff RRR|DefFieldDiff (data differences only) RRR|DefHideExpandBox (fix your layout after 6.3 > 7.0 extention of core field lengths) RRR|MenuToNav (to convert old navigation menus to new navigation fields) ... https://rrr.se/cgi/index?pg=chive https://rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > ** 7.6.04 and up shouldn't use the client tool anyways. It sounds like you are > running 2 separate systems on different versions with one client tool. Why not > keep 7.6.04 Web based and use the right client tool for the older version or > go completely Web based. If you are looking at upgrading ars with no apps I > would go 8.1. > Sent from > my BlackBerry 10 smartphone on the Verizon Wireless 4G LTE network. > > > From: Rick CookSent: Monday, > June 10, 2013 09:23 PMTo: arslist@ARSLIST.ORGReply To: > arslist@ARSLIST.ORGSubject: Re: 6.3 upgrade options? > ** I am not surprised that you are seeing authentication issues. In 5.0, the > API changed. Using a post 5 UT against a 4.x server will have issues. Rick On > Jun 10, 2013 6:14 AM, "Brittain, Mark" wrote: ** Hi Dave, Have you > considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to > mention the server hardware and OS, involves stepping through the versions. > Not that building new in 7.6 would be an easy task but in the long run might > be the better way to go. Mark From: Action Request System discussion > list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber > Sent: Friday, June 07, 2013 12:14 PM > To: arslist@ARSLIST.ORG > Subject: Re: 6.3 upgrade options? ** The grey hairs are coming along > in leaps and bounds here, which is why I casually suggested to management > that we upgrade the 6.3 server to something that we know tends to work with > the 7.6.04 client. 4.5 is the server that needs to be decomissioned, > resetting a password on there causes every client after v7 to crash. On > 7 June 2013 16:05, Campbell, Paul (Paul) wrote: ** I have seen issues > where the Windows User tool crashes as well, I seem to see it more when doing > GUI related activates, like clicking in a field, or trying to click and drag > to select the value in a field, and doing a copy to new and clicking in a > field to change data. The User tool just disappears, no error, nothing in the > Event logs, nothing, just exits. I am thinking it is something with my > 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no > OOTB box apps. It only happens to me, but on 2 different machines. Trying > to figure out what is causing this is causing me more than a few gray hairs > since it seems to happen at the worse times. From: Action Request System > discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave > Barber > Sent: Friday, June 07, 2013 10:06 AM > To: arslist@ARSLIST.ORG > Subject: 6.3 upgrade options? ** All, > > We have a legacy Remedy 6.3 application, and since we upgraded all of our > clients to 7.6.04 for our primary incident applications (server soon to be > upgraded, its currently on 7.0.1) we've experienced some .... unexpected > behaviour (client crashing). There are a few options - take the > application on the 6.3 platform to the primary incident platform, drop the > application for something out of the box (ie. SRM) or in the shorter term > upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking > that in the shorter term a sensible approach would be to upgrade the 6.3 > install to 7.0.1. Shouldn't be any issues with this, should there? No > application changes, licensing shouldn't be an issue. Just a quick install > of 7.0.1, shouldn't take long .... :) > > Regards > > Dave _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ This e-mail > is the property of NaviSite, Inc. 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