Scott, I'm not familiar with any sort of 'primer' or sorts for Remedy. The best I can suggest for you is to get in contact with BMC, ask for a temporary license...any sales rep should be able to give you that...from there, it'll give you a Support ID...generate yourself a support.bmc.com account (if you don't already have one, if you do, associate the id with your existing account) and go to the docs.bmc.com web site and download all of the documents in PDF format for both Remedy as well as all of the application suites. For your activities, most of the material should be 'review', but you should be able to cover the What's New material and get the latest/greatest of 8.1...there have been allot of changes in Remedy since 7.5/7.6.03. in relation to base/custom/overlay stuff, and it's really a big change..so that'll be something you want to pay attention to...but honestly, that would be my best recommendation.
On Fri, Jul 26, 2013 at 10:18 AM, Scott Hallenger <vadr...@yahoo.com> wrote: > ** > Hello everyone I have not posted on the ARS list in years, but I find that > I am now in need of the brain power of this list. > I have been a developer for about 12-15 years, going all the way back to > Remedy 2.0 and Baystone up to remedy ARS 7.6. Unfortunately I now find > myself in a situation in which I am derailed. > My company has switched off of remedy (and they regret it) and is now > using an application called CA Service Desk which is at least 10yers behind > Remedy in its evolution. I have been painfully working with CA Service Desk > since October of 2012, and have done almost nothing with Remedy. The remedy > job market seem pretty good lately and I have been trying to jump back in. > I have had several interviews for some great jobs but I have bombed them > all because my Remedy detailed knowledge is way too cloudy (use it or lose > it). When asked to provide any kind of detailed knowledge I stumble because > of my 9mth hiatus. So what I am looking for is this. Is there some kind of > free self test, self assessment, or study guide that I can get my hands on > to help bring my skills back to the forefront. A simple list of 100 > questions would help (anything would help). Thanks in advance and I look > forward to your replies. Oh and some final parting advice..... If anyone > ever tries to point you in the direction of CA Service Desk "Run..Run as > fast as you can in the other direction". > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
