Thanks Lj, I am new to this application since our recent admin left it was handed on to me. How do I flush the mid-tier cache and what affect does that have on the users? Also, by clearing the user cache are you referring to delete temp internet files?
Thanks again! Danny Herrera From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, August 08, 2013 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: HTTP 500 error ** thick client wouldn't be getting a web 500 error of course because it isn't using the web :)....so...this is saying that your Web server is getting a null value in an unexpected place. I would start by flushing the Mid-Tier cache, and then the user cache if they continue experiencing issues. On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny <dherr...@columbia.com<mailto:dherr...@columbia.com>> wrote: ** This is bugging me, this is happening to only two users right now that I know of on the web interface of the Change Management module. Using the thick client to access this works fine however. Any ideas on why this would be happening? HTTP Status 500 - ________________________________ type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source) com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source) com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:627) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) Danny Herrera _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
