Best Approach: Go to best practice customization mode Create Form Overlay Create View Overlay on which you have planned to update/add the fields Create Field Overlay if modifying existing field, If not, Add custom field that you need to
From: Action Request System discussion list(ARSLis t) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, August 14, 2013 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: Using BPCU while ARS Upgrade? ** For backward compatibility of our ITSM(HD 5.6) and existing customizations on User form, we analyzed and decided to create those Custom fields on newer version. To do that what is the recommended approach - Do I have to create overlay for User form and then modify the overlay in Best Customization mode or I just go to Base Development mode and start adding the fields? Also, at what step do I use BPCU(do I need to use it at all or I can skip it?) _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
