Exactly what my recommendation would have been for core forms. Regarding BPCU, it is designed for newer versions of ITSM (at least I don't think it goes back to 5.x). I don't see any value in your situation. It sounds like you know the handful of customizations to recreate on a handful of core forms. I would just create overlays manually. Doing this to core forms will allow patches and upgrade to go smoothly in the future.
About HD 5.6 is it so far out of support you basically own anything that has been or will be done to it. I do not see value in using overlays with these old BMC apps. We have Help Desk 6 that has been upgrade from AR 7.0 to 7.6.04 and we do not use Best Practice mode with this environment. Ideally we would convert the customizations to core forms to overlays but we do not intend on keeping this environment long-term. Jason On Wed, Aug 14, 2013 at 3:26 AM, Hullule, Kiran <kiran_hull...@bmc.com>wrote: > ** > > Best Approach:**** > > Go to best practice customization mode**** > > Create Form Overlay**** > > Create View Overlay on which you have planned to update/add the fields**** > > Create Field Overlay if modifying existing field, **** > > If not,**** > > Add custom field that you need to**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSLis**** > > t) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Raj > *Sent:* Wednesday, August 14, 2013 3:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Using BPCU while ARS Upgrade?**** > > ** ** > > ** **** > > For backward compatibility of our ITSM(HD 5.6) and existing customizations > on User form, we analyzed and decided to create those Custom fields on > newer version.**** > > To do that what is the recommended approach - Do I have to create overlay > for User form and then modify the overlay in Best Customization mode or I > just go to Base Development mode and start adding the fields?**** > > Also, at what step do I use BPCU(do I need to use it at all or I can skip > it?)**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
