Thanks everyone for their responses. Spent quite some time reading on posts related to Overlays, BPCU, Developer Studio 7.6.04, etc...and trying to understand what all it means and implies. Here's the situation I am in now(lil' confused), need some advise from experts in here: As mentioned in the original post - *[While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User & Group form(s).]* -User form - recreated by Installer OOTB - converted to overlay - added custom fields...done. -Customizations - We had some customizations around user onboarding process which uses Outer Join between SHR:People and User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part of OOTB Remedy in version 5 and in my company, we heavily used this form for customizations and created customer user onboarding process. But looks like in later versions on Remedy BMC dropped this join form. In short, I am on ARS v7.6.04 with User, SHR:People and SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to modify and re-import/modify as Overlays.(Manually created overlays)
Based on the above info, I have couple of questions: 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the above listed forms/workflow as Overlays and rest all are still as Base(Customization Type - Unmodified). As BMC recommends to convert either into Overlays or Custom objects(Ideally). But read some posts where folks encountered issues while using BPCU and had to do manual rework later on. Basically, would like to avoid these issues and manual work and hence do not want to run BPCU/or convert into Overlays or Custom objects. Did anyone had the same situation where only few objects you converted to Overlays & Custom but most you left to Base(Unmodified) and have gone through successful upgrade to ARS v8.1(or 8.0, etc) 2. Future Customizations: Now since I have mix of objects some are Overlays and most are still Base(Unmodified), how to decide to do custom development going forward. So e.g., If customization is needed later on - add some workflow to join form SHRCFG:OuterJoinPeopleUser(Overlaid) - it is not available in Base Development Mode(BD) so do I just do it in Best Practice Customization(BPC) Mode or convert it from Overlay to Base and go to BD mode and then do development. So,basically it is kind of challenge to juggle between Base Development Mode and Best Practice Customization mode to do development for a same feature. Sorry for the long post, still trying to understand on Overlays... Please advise. Regards, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
