How about adding the new name as an alias to the old one? Rick On Aug 20, 2013 10:37 AM, "Tiffany Alexander" <tiffanyaalexan...@gmail.com> wrote:
> ** > Hello List! > > I've encountered an interesting challenge. > > The name of my company has changed. It is not optional that we change or > remove all visible references to the old company name. This includes the > company for all support groups, the company for all assets, the company for > all products, the company for all people, etc. > > Our company name is the Operating Company in ITSM and most of our data is > associated with it. We run ITSM, SRM, and SLM. All are version 7.6.04 > (either SP1 or SP2 depending on the module). Since the Operating Company > is so pervasive, this is something we want to approach carefully. > > We researched the Data Wizard and we've tried it in a test environment. > The Data Wizard appears not to change all records (only enabled records in > some cases). It does not touch all ITSM or SRM forms. It does not update > SLM. We have also had issues with the Data Wizard hanging during simple > updates in the past, so we are tentative about this as an option. > > The other thing we have considered is hiding/defaulting the Company name > where possible rather than changing the Operating Company value. This would > involve changing a large number of forms, modifying tiered menus containing > Company, removing Company fields from auditing, and there are additional > considerations for menus where another company is a valid option as well as > the Operating Company, such as with Products. This looks like a bigger and > bigger project the more we look at it. > > We have limited resources and would like to minimize the time we have to > spend on this, and each option would involve significant time and testing. > > So, List, we turn to you for ideas. Has anyone successfully changed the > company name with the data wizard? What issues did you run into with it? > What options outside of this list do you see as viable? > > Thanks! > > Tiffany Alexander > Remedy Admin > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
