Hi,
The version for download uses the 7.1 API. I have a more recent version that I
did not get around to publish.
I can give you the newer version compiled with the 7.6.04 SP2 API, and we can
see if that works better. If it does, I will publish it for everyone else to
download.
Please contact me directly, and I will give you a link to download it.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> After playing with the RRR|LoginConvert tool for a little while, I've
> encountered an issue. When running it on a Windows 2008 R2 Standard server
> with ARS 7.6.04 SP1, it crashes on certain forms. Among the forms we've
> found that it crashed are AAS:Activity, AAS:CFG Rules, HPD:Help Desk and
> AAS:WorkInfo. It will crash consistently on these and other forms. We are
> running it with the -noupdate and -nodiary flags. We've tried a few
> different combinations of flags as well.
>
> This is a crash report:
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: rrrLoginConv.exe
> Application Version: 1.0.0.0
> Application Timestamp: 4cf31f18
> Fault Module Name: ntdll.dll
> Fault Module Version: 6.1.7600.16915
> Fault Module Timestamp: 4ec49d10
> Exception Code: c0000005
> Exception Offset: 00032a10
> OS Version: 6.1.7600.2.0.0.272.7
> Locale ID: 1033
> Additional Information 1: 0a9e
> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
> Additional Information 3: 0a9e
> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
>
> Has anybody else seen this? Any ideas on how we can work through this?
> This tool seems to do what we want, otherwise.
>
> Thanks,
>
> Tiffany Alexander
>
>
>
> On Tue, Aug 20, 2013 at 2:00 PM, Misi Mladoniczky <m...@rrr.se> wrote:
>
>> Hi,
>>
>> Yes, it is called RRR|LoginConv:
>> https://www.rrr.se/cgi/tools/main?tool=rrrLoginConv
>>
>> It can do a dry-run that reports fields with occurrences of a specific
>> string.
>>
>> It will take some time if you do this on all forms in all fields though.
>>
>> You could maybe search for fields containing the string "comp" or something
>> like that, and then use RRR|LoginConv to scan those fields only. You might
>> even find some archive forms or similar that you will skip entirely.
>>
>> When you have found the fields you want to change, RRR|LoginConv can do a
>> merge-update of the records that need updating leaving
>> modify-by/modify-date
>> unchanged, and all filter skipped.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Tiffany,
>> > You may want to contact RRR to find out if this is possible...but they
>> have
>> > a tool named something along the line of 'Login Convert'....it goes
>> through
>> > all character fields in all forms (that you specify, I think you can have
>> > it just 'scan' and converts text string 'x' to 'y'....this may be
>> possible
>> > to use it to change your Company name in all records in all forms.....one
>> > way or another, this is a huge change, and will take significant time to
>> > change all of the values...but I think this may be an option for you.
>> >
>> >
>> > On Tue, Aug 20, 2013 at 11:27 AM, Tiffany Alexander <
>> > tiffanyaalexan...@gmail.com> wrote:
>> >
>> >> **
>> >> Hello List!
>> >>
>> >> I've encountered an interesting challenge.
>> >>
>> >> The name of my company has changed. It is not optional that we change
>> or
>> >> remove all visible references to the old company name. This includes
>> the
>> >> company for all support groups, the company for all assets, the company
>> for
>> >> all products, the company for all people, etc.
>> >>
>> >> Our company name is the Operating Company in ITSM and most of our data
>> is
>> >> associated with it. We run ITSM, SRM, and SLM. All are version 7.6.04
>> >> (either SP1 or SP2 depending on the module). Since the Operating
>> Company
>> >> is so pervasive, this is something we want to approach carefully.
>> >>
>> >> We researched the Data Wizard and we've tried it in a test environment.
>> >> The Data Wizard appears not to change all records (only enabled
>> records in
>> >> some cases). It does not touch all ITSM or SRM forms. It does not
>> update
>> >> SLM. We have also had issues with the Data Wizard hanging during simple
>> >> updates in the past, so we are tentative about this as an option.
>> >>
>> >> The other thing we have considered is hiding/defaulting the Company name
>> >> where possible rather than changing the Operating Company value. This
>> would
>> >> involve changing a large number of forms, modifying tiered menus
>> containing
>> >> Company, removing Company fields from auditing, and there are additional
>> >> considerations for menus where another company is a valid option as
>> well as
>> >> the Operating Company, such as with Products. This looks like a bigger
>> and
>> >> bigger project the more we look at it.
>> >>
>> >> We have limited resources and would like to minimize the time we have to
>> >> spend on this, and each option would involve significant time and
>> testing.
>> >>
>> >> So, List, we turn to you for ideas. Has anyone successfully changed the
>> >> company name with the data wizard? What issues did you run into with
>> it?
>> >> What options outside of this list do you see as viable?
>> >>
>> >> Thanks!
>> >>
>> >> Tiffany Alexander
>> >> Remedy Admin
>> >>
>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >
>> >
>> _______________________________________________________________________________
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>> >
>>
>>
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