Hello Experts, I am seeking your expertise with regards to an SLM issue.
Issue: When an incident is created, the active link INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the SLMDVF field to green. It looks for the value SLM Status = "Within The Service Target". The issue here is, the color change is getting delayed, say it takes 4 to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help Desk form is blank for 4 to 5 minutes. Also the creation of corresponding entries on SLM:Measurement form are delayed. Request you to post your thoughts. Thanks Best Regards, Shashidhar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
