Hi, I have drilled down further into this issue.
SLM:EventSchedule:TAD_PollingEscalation is triggered. This escalation will fire on the SLM:EventSchedule form every 5 minutes, which will in turn fire other filters which will then push updates to the HPD:Help Desk form and as a result update the SLM status field. Once SLA is attatched to "Incident" entries are created on SLM:EventSchedule for each Goal Type. Once the timing is reached to particular Goal type this entries are deleted from "SLM:EventSchedule" and Goal type is updated on "SLM:Measurement" form which further updates the SLM status on "HPD:HelpDesk". "SLM:EventSchedule:TAD_PollingEscalation" this escalation fires all filters. The time period of this escalation is 5minutes it's a OOTB. Changing the time period of this escalation will resolve the issue Keep it to 3 minutes. Or Set the Escalation Pool and increase the Escalation thread. -- Regards, Amol P. Shah Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Thursday, August 29, 2013 3:36 PM To: arslist@ARSLIST.ORG Subject: Records in SLM:Measurement form are delayed Hello Experts, I am seeking your expertise with regards to an SLM issue. Issue: When an incident is created, the active link INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the SLMDVF field to green. It looks for the value SLM Status = "Within The Service Target". The issue here is, the color change is getting delayed, say it takes 4 to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help Desk form is blank for 4 to 5 minutes. Also the creation of corresponding entries on SLM:Measurement form are delayed. Request you to post your thoughts. Thanks Best Regards, Shashidhar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
