If your escalation rpc socket i.e. 390603 is configured as single threaded, then please increase the min/max threads for escalation queue if not already. Also create escalation pools and have frequently running escalation run on dedicated escalation pool.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gritz,Melissa Dampier Sent: Thursday, August 29, 2013 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: Records in SLM:Measurement form are delayed I have had some experience with this but I wouldn't say expert... these SLM measurements are run via escalations and I believe the default is 5 mins. Also you probably want to modify your ports/queues to allow for more threads to be used if you are using a lot of service targets. Sorry I can't remember right off hand which RPC number to modify. Best Regards, Melissa Gritz UF Information Technology P.O. Box 112050 Enterprise Systems Infrastructure -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Thursday, August 29, 2013 6:06 AM To: arslist@ARSLIST.ORG Subject: Records in SLM:Measurement form are delayed Hello Experts, I am seeking your expertise with regards to an SLM issue. Issue: When an incident is created, the active link INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the SLMDVF field to green. It looks for the value SLM Status = "Within The Service Target". The issue here is, the color change is getting delayed, say it takes 4 to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help Desk form is blank for 4 to 5 minutes. Also the creation of corresponding entries on SLM:Measurement form are delayed. Request you to post your thoughts. Thanks Best Regards, Shashidhar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
