Try this ... straight from the smartest gal I've ever met at BMC. :-) 1) increase the escalation threads to 8 minimum / 8 maximum
2) configure the SLM:EventSchedule:TAD_PollingEscalation to run in a separate escalation pool (either Pool 7) and modify it to run every minute rather than the out-of-box setting of every five mintes 3) configure these three escalations to run in their own escalation pool (Pool 8) SLM:ConfigReviewPeriod:Check SLM:EventSchedule:TAD_PollingEscalation_Compliance SLM:EventSchedule:TAD_PollingEscalation_InvalidateMeasurement .: Mike T :. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Thursday, August 29, 2013 5:06 AM To: arslist@ARSLIST.ORG Subject: Records in SLM:Measurement form are delayed Hello Experts, I am seeking your expertise with regards to an SLM issue. Issue: When an incident is created, the active link INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the SLMDVF field to green. It looks for the value SLM Status = "Within The Service Target". The issue here is, the color change is getting delayed, say it takes 4 to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help Desk form is blank for 4 to 5 minutes. Also the creation of corresponding entries on SLM:Measurement form are delayed. Request you to post your thoughts. Thanks Best Regards, Shashidhar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"