We have 7.6.04 (sp2) that's why I'm not seeing it. We are moving to sp4 soon so I'll see if there's an option for that in sp4.
Thanks! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 25, 2013 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Yes, just right click it and select "Convert to Custom". That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE! It is just and example that it can be done. Inline image 2 The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ 2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, Q&A, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: Is there any way to get an object that was created in Base Mode to "Custom" in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the form....delete the overlay, then right click and convert to custom.... this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. <rpyo...@southernco.com> wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young "To the world you may be one person but to one person you may be the world." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ---------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
