I'll let you be the first to try the "Delete" option on an non-custom/overlaid object and find "hey where did it go?" I *think* BP mode is safe but time will tell and I still don't like using Delete.
On Fri, Sep 27, 2013 at 6:33 AM, Longwing, Lj <llongw...@usgs.gov> wrote: > ** > Ron, > As Jason said, if you convert all of your custom objects to base before > deleting the overlay, you won't loose them...the only things you would > loose were base objects that were overlaid, but you wouldn't loose the > object, just the customizations that were done in the overlay. > > Jason, > It is NOT possible to delete a base object from Best Practice Mode...and I > agree...the first time I 'deleted' an overlay....was quite scary. > > > On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller <jason.mil...@gmail.com>wrote: > >> ** >> Great you figured it out. Correct, anything in the Overlay is lost. You >> can convert the fields to base so they are not lost and then convert back >> to custom once you re-overly. >> >> I think "Delete" is a terrible choice for removing an overlay. I >> mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. >> I am waiting for customers to accidentally "Delete" something like >> HPD:Help Desk in base mode. >> >> I am pretty sure you cannot delete any base objects in Best Practice >> mode. I haven't extensively tested that theory so proceed with caution. >> >> Jason >> >> >> On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. < >> rpyo...@southernco.com> wrote: >> >>> ** >>> >>> Ok…I just found some dummy forms that were made a long time ago and they >>> were overlaid. I went into Best Mode and then deleted the overlay. I went >>> through the Remedy Dev 8 Help files and understand that any fields or >>> workflow that was relating or entered on that overlay will now be lost >>> correct? Hope I didn’t confuse you experts from my email below. J**** >>> >>> ** ** >>> >>> *Thanks,* >>> >>> *Ron Young* >>> >>> * * >>> >>> “To the world you may be one person but to one person you may be the >>> world.”** >>> >>> ** ** >>> >>> *From:* Young, Ronald P. >>> *Sent:* Thursday, September 26, 2013 12:08 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* RE: Filter not working anymore**** >>> >>> ** ** >>> >>> LJ, others**** >>> >>> ** ** >>> >>> Question for ya from what you say below. The form in question was a >>> trouble report form that was created yrs ago…so it is an origin object…Base >>> mode and then this whole form was overlaid and then edited in Best Practice >>> Mode. So how can I just delete the overlay all together if possible. It’s >>> fine if I go back to the original and have to go back in and add the small >>> stuff that’s been added. There are several fields on the form and has >>> several workflows so it’s not a simple form. I would have to go through a >>> lot of fields and workflows to see what’s custom and what isn’t . Well, >>> actually thinking about it…I know the other guy that was here before me >>> didn’t work on Dev 8 so there is probably not much if any at all that are >>> custom and then again I didn’t even know about it until here recently so I >>> doubt I did any. Learn every day! So if I am in Best Practice Mode I >>> should be able to delete the form there and the original stay on the Base >>> mode correct. I just don’t want to say delete and lose it all. That would >>> be a nightmare!! I would like to take a lot of the forms to the original >>> and start over and do it all over with Overlays and/or customs so it would >>> be right. This Dev 8 and 7.6 was thrown at us at the same time and I have >>> to learn it all…only 3-4 months doing this. Aigh…>LOL! Would it be best for >>> me to just create form and some fields in say base mode and then create >>> that to overlay in Best mode and then use that as a guinea pig to see how >>> it works.**** >>> >>> ** ** >>> >>> ** **** >>> >>> Ok...go into the overlaid form, convert any object that is 'custom' to >>> 'base' with a right click...save the form....delete the overlay, then right >>> click and convert to custom....this will lose any changes made to the >>> object in the overlay, **** >>> >>> but once converted back to custom, you can re-make those changes.**** >>> >>> ** ** >>> >>> ** ** >>> >>> *Thanks,* >>> >>> *Ron Young* >>> >>> * * >>> >>> “To the world you may be one person but to one person you may be the >>> world.”** >>> >>> ** ** >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj >>> *Sent:* Wednesday, September 25, 2013 12:52 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: Filter not working anymore**** >>> >>> ** ** >>> >>> ** **** >>> >>> Ron,**** >>> >>> The chances of your code being overwritten by BMC is really slim to none >>> unless you are using naming conventions that would be used by BMC....so >>> leaving things at base doesn't really matter in that case...but >>> honestly...if it is YOUR code, it should be a Custom object...if it's BMC's >>> code, it should be in Base...plain and simple.**** >>> >>> ** ** >>> >>> On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. < >>> rpyo...@southernco.com> wrote:**** >>> >>> ** **** >>> >>> Wow…so is it best to work on a custom form or overlay. I watched the >>> video from Kiran and understand it a little but now I am just like >>> ok…custom or overlay?? I just don’t want to lose anything.**** >>> >>> **** >>> >>> *Thanks,***** >>> >>> *Ron Young***** >>> >>> * ***** >>> >>> “To the world you may be one person but to one person you may be the >>> world.”**** >>> >>> **** >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj >>> *Sent:* Wednesday, September 25, 2013 10:48 AM**** >>> >>> >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: Filter not working anymore**** >>> >>> **** >>> >>> ** **** >>> >>> Ok...go into the overlaid form, convert any object that is 'custom' to >>> 'base' with a right click...save the form....delete the overlay, then right >>> click and convert to custom....**** >>> >>> **** >>> >>> this will loose any changes made to the object in the overlay, but once >>> converted back to custom, you can re-make those changes.**** >>> >>> **** >>> >>> On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. < >>> rpyo...@southernco.com> wrote:**** >>> >>> Todd,All, >>> >>> I performed a little test...I guess to just make me feel better. >>> >>> I created 2 test forms...1 in Base mode which came in as Unmodified and >>> then the other in Best mode which came in as Custom. I was not able to see >>> the Best-Custom form in base mode..understood. I was able to go into Best >>> mode and see the Base mode form and then convert it to custom which is >>> good. The thing is now...how do I get the overlaid form that was in >>> question at first below to a custom mode so that when I add fields, etc >>> they will work correctly?**** >>> >>> >>> Thanks, >>> Ron Young >>> >>> “To the world you may be one person but to one person you may be the >>> world.”**** >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] On Behalf Of Arner, Todd >>> Sent: Wednesday, September 25, 2013 8:34 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: Filter not working anymore**** >>> >>> To update your custom forms and workflow in Best practice mode, you will >>> need to convert them to a Custom customization type. My guess is your >>> custom forms and workflow are all set to Unmodified right now. To convert >>> them to custom, right click on the form or workflow in the object list and >>> select convert to custom. Then you will be able to update in Best practice >>> mode. I'm not certain this will work for you with a mixed version of 8.1 >>> developer and 7.6.4 server. This is what I had to do but we have both 8.1 >>> server and developer studio. Hope that helps some. >>> >>> Todd Arner >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] On Behalf Of Ron Young >>> Sent: Wednesday, September 25, 2013 7:58 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Filter not working anymore >>> >>> User interface 7.6, Developer 8.1 >>> >>> I created an active link on a form (in Base mode) that would require a >>> ticket number to be inserted from the user if it were a certain type of >>> ticket. Then when that ticket was closed I had a filter that would notify a >>> specific group that the ticket was closed or reassigned. It worked at one >>> time and now it does not. Nothing has really been changed. Don't know what >>> the issue may be...any help? >>> >>> Also, before I took over doing the Remedy admin/dev stuff here at work >>> there were numerous forms with objects already created under 7.6 I believe >>> it was. Now the only way I can add another field is to do it under Base >>> mode because if I am in Best mode the selections to add a field are all >>> greyed out. What can I do to be able to add it in Best Mode as I would like >>> to work just in Best mode because from what I have learned if I do anything >>> in Base mode it may not be saved after a system update or flush. Help!? >>> >>> Ron >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >>> >>> ---------------------------------------------------------------------- >>> The information contained in this communication may be confidential, is >>> intended only for the use of the recipient(s) named above, and may be >>> legally privileged. If the reader of this message is not the intended >>> recipient, you are hereby notified that any dissemination, distribution, or >>> copying of this communication, or any of its contents, is strictly >>> prohibited. If you have received this communication in error, please notify >>> the sender immediately and destroy or delete the original message and any >>> copy of it from your computer system. If you have any questions concerning >>> this message, please contact the sender. >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years"**** >>> >>> **** >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >>> >>> ** ** >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
